RescueSync™ FAQ

Q: What is RescueSync?
A: With RescueSync you can easily leave and retrieve a voice data message. Persons you designate, and only these persons can hear your message.
Q: How does RescueSync work?
A: RescueSync provides storage for two minutes of voice data storage that YOU record, on a private account on a secure server. Anyone with your codes can retrieve the information by phone.
Q: Can someone with my access code change the information?
A: NO. The access code allows a person to listen to the information you provide. You are the only one who can change this information.
Q: What sort of information can I record?
A: It's up to you! Some people record basic information that never changes, such as their name, address, medical information, and emergency contacts. Others change their information frequently, for example when they are traveling out of town.
Q: Who has access to the information?
A: You're in control. You decide who gets the access code to your information. You might provide your access code to a friend, co-worker, spouse, or other relative.
Q: Where else is the access code available?
A: Your access code is printed on your RescueSync Card. You may want to keep a RescueSync Card in your wallet, on your backpack, or in your car.
Q: How do people actually retrieve my information?
A: By accessing the RescueSync system by phone, and then entering YOUR access code.
Q: How safe is my information from identify thieves?
A: Very safe. You control the information that is stored in the RescueSync system, and you control who gets your access code.
Q: Will the RescueSync system survive in a major disaster?
A: It is impossible to predict the extent of all disasters. For that reason, RescueSync has established multiple redundant servers across the country and in areas less likely to be affected by disasters.
Q: How often can I change my information on the RescueSync system?
A: There is no limit. Many people update their information as their situation changes, sometimes daily. There is no charge for updating your information.
Q: I'm deaf. Will RescueSync make a custom message for me?
A: Yes. We work closely with special needs clients to provide them the security and reliability of RescueSync.
Q: How long does it take to learn to use the RescueSync system?
A: Accessing information on a RescueSync account is as simple as dialing the toll-free number and following the voice prompts. Setting up your own RescueSync account is similar to setting up cell phone or home phone voice mail. RescueSync customer service can assist with both setting up and using the RescueSync system.
Q: Will emergency responders know how to access my information?
A: We have worked closely with emergency responders from early in the design cycle. With their input, we developed a national, toll-free phone number to enter the RescueSync system.
Q: Help! I've lost my RescueSync Card! What should I do?
A: New cards can be ordered from customer service department or via our webpage. The cards are not necessary to access the system.
Q: How do I get started? How much does it cost to join RescueSync?
A: You can call 866-601-5465 or sign up on the internet at www.rescuesync.com. The cost is as low as $3.75/month and there is an additional setup fee. The minimum commitment is one month, and you can cancel at any time.
There is never a charge to access the system.